Patient Experience Rep, Emergency Department, PT/7a-3p Sat & Sun, Piedmont Athens

Job Number: 127947

Piedmont Athens Regional Hospital - Athens, Georgia
Shift/Schedule: Part-time


Description

JOB PURPOSE: Serves as a liaison between the organization, patients, and patients' relatives. Responsible for communicating the patient’s problems, questions, complaints, and concerns to the appropriate staff members. Provides a specific channel for patients and families to obtain information, general assistance, complaint resolution and referrals to appropriate resources.

Requirements

MINIMUM EDUCATION REQUIRED:
High School Diploma

 
MINIMUM EXPERIENCE REQUIRED:

 
One year experience in a healthcare or medical office area position requiring interaction with healthcare patients, physician offices and/or multiple hospital departments.

 
ADDITIONAL QUALIFICATIONS:

 
2-3 years working with complex customer service situations preferred.
Two year college or Associates Degree with an emphasis in Social and Behavioral Science or Public Relations related field preferred.

 
MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:

 
None.


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