JOB PURPOSE: Serves as a liaison between the organization, patients, and patients' relatives. Responsible for communicating the patient’s problems, questions, complaints, and concerns to the appropriate staff members. Provides a specific channel for patients and families to obtain information, general assistance, complaint resolution and referrals to appropriate resources.
MINIMUM EDUCATION REQUIRED:
High School Diploma
MINIMUM EXPERIENCE REQUIRED:
One year experience in a healthcare or medical office area position requiring interaction with healthcare patients, physician offices and/or multiple hospital departments.
2-3 years working with complex customer service situations preferred.
Two year college or Associates Degree with an emphasis in Social and Behavioral Science or Public Relations related field preferred.
MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW: