Call & IT Sppt Spec- PRN(as needed) - PAR

Job Number: 131345

Piedmont Athens Regional Hospital - Athens, Georgia
Shift/Schedule: PRN


Description

JOB PURPOSE:
This position serves as a main switchboard telephone operator for Piedmont Athens Regional, the Piedmont Athens Regional Physician Answering Service, and for emergent public broadcasting within the main facility.

KEY RESPONSIBILITIES:
 Performs wide range of operational duties including monitoring of critical life safety alarms.
Performs basic office procedures in support of the Public Safety Department, The Call Center, and Piedmont Athens Regional.
 Provides paging, messaging, on-call scheduling and telephone services to physicians that subscribe to Piedmont Athens Regional Answering Service, the Pediatric Advice Line, Clinical and Support departments.
 Answer, transfers, locates, and direct calls to the appropriate locations.
 Operates a PC based telephone console, manual switchboard, Fire Alarm control panel, weather radio, and other communications equipment in order to provide various types of communications throughout the Medical Center.
 Prepares Admissions Listing Reports for distribution. Maintains daily and monthly call schedules for hospital staff and members of the PAS.
 Monitors various environmental management alarm systems and initiates the hospital's STAT and code procedures, processes emergency calls, initiates the Mass Notification systems for emergent situations.

KNOWLEDGE, SKILLS, ABILITIES

 Operate PC based multi-line telephone consoles.
 Computer skills, including data entry, detailed record keeping, excellent verbal skills, and ability to perform all Call Center Specialist duties.
 Must display strong troubleshooting capabilities.
 Must be knowledgeable of PC Hardware and application troubleshooting.
 Demonstrate skills in a wide variety of microcomputer applications.
 Experience in handling phones in a high volume call environment.
 Answers phones and renders support for computer applications and hardware.
 Must be able to effectively render assistance on a wide variety of PC applications and render support to the System Analyst.
 Must be customer oriented to deal effectively and pleasantly with all internal and/or external customers, demonstrating a genuine interest in the customer.
 Act with a high level of professionalism to handle complaints, problems, and emergency situations with accuracy, tact, and diplomacy.
 Must have a clear speaking voice and sound grammar skills.
 
 

Requirements

MINIMUM EDUCATION REQUIRED:

High School Diploma required.

MINIMUM EXPERIENCE REQUIRED:

One-year previous call center, operator, dispatching, or related office experience required. Computer knowledge required. Type 35 WPM.



Diversity & Inclusion

At Piedmont Healthcare we embrace diverse ideas, perspectives, and skills to create a collaborative workplace where the best talent wants to succeed. We celebrate differences and recognize that they allow us to care for our community.


Excellence at Work

Piedmont is a certified Great Place to Work™-- a national designation based on employee feedback about trust, workplace culture and experience. In 2019, Forbes named Piedmont one of Georgia’s 10 best employers and the highest-ranked healthcare provider.



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