Greeting and welcoming patients and visitors at strategic entrances to the Hospital, providing direction and general information.
1. Provides a positive first impression of Piedmont Hospital to patients and visitors by extending a cordial welcome and assisting with needs.
2. Provides directions and wayfinding assistance to patients and visitors.
3. Answers questions and refers patients and visitors to appropriate resources.
4. Acquires and maintains equipment and supplies.
5. Screen employees/visitors that arrive on entity campus.
KNOWLEDGE, SKILLS, ABILITIES
Skill and ability to communicate effectively both verbally and in-writing.
Skill and ability to handle multiple priorities and deadlines.
Ability to work as a member of a team.
Skill and ability in Microsoft Office applications.
Able to tolerate prolonged walking and standing.
Understands and uses basic Windows functions and can learn and use simple software applications.
Good written and oral English language skills.
Able to communicate with patients, families, staff, physicians and others cordially and professionally.
Able to follow directions.
Able to exhibit professionalism and composure in stressful circumstances.
The above information is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be an exhaustive list of responsibilities, duties and skills required of personnel so classified.
MINIMUM EDUCATION REQUIRED:
High school diploma or GED.
MINIMUM EXPERIENCE REQUIRED:
MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:
One year of experience as a customer service representative or similar job serving customers, preferably in the healthcare industry preferred.
Diversity & Inclusion
At Piedmont Healthcare we embrace diverse ideas, perspectives, and skills to create a collaborative workplace where the best talent wants to succeed. We celebrate differences and recognize that they allow us to care for our community.
Excellence at Work
Piedmont is a certified Great Place to Work™-- a national designation based on employee feedback about trust, workplace culture and experience. In 2019, Forbes named Piedmont one of Georgia’s 10 best employers and the highest-ranked healthcare provider.