Piedmont Atlanta Hospital - Atlanta, Georgia
Serves as a liaison between the organization, patients, and patients' relatives. Responsible for communicating the patients problems, questions, complaints, and concerns to the appropriate staff members. Provides a specific channel for patients and families to obtain information, general assistance, complaint resolution and referrals to appropriate resources.
MINIMUM EDUCATION REQUIRED:
High school diploma or equivalent required.
MINIMUM EXPERIENCE REQUIRED:
One (1) year of experience in a healthcare or medical office area position requiring interaction with healthcare patients, physician offices and/or multiple hospital departments.
MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:
2-3 years working with complex customer service situations preferred.
Two year college or Associates Degree with an emphasis in Social and Behavioral Science or Public Relations related field preferred.
At Piedmont Healthcare we embrace diverse ideas, perspectives, and skills to create a collaborative workplace where the best talent wants to succeed. We celebrate differences and recognize that they allow us to care for our community.
Piedmont is a certified Great Place to Work™-- a national designation based on employee feedback about trust, workplace culture and experience. In 2019, Forbes named Piedmont one of Georgia’s 10 best employers and the highest-ranked healthcare provider.