Piedmont Eastside Medical Center - Snellville, Georgia
The Director of Case Management is responsible for leading the hospital’s Care Management
department, defining and maintaining standards of practice for service delivery and organizational
performance strategies consistent with PHC’s Mission, Vision and Values, as well as those of the
1. Provides performance improvement, operational, human resources and financial
management of the Care Management department.
2. Ensures that Care Management services, which include case management and social work,
are delivered in accordance with evidence-based guidelines, established standards of care
practice and performance, hospital policies and procedures.
3. Pursue strategies and day-to-day operations that promote quality patient throughput in a
resource/cost effective manner via effective care coordination and discharge planning.
4. Ensures that department operations and delivery align with PHC and industry quality
5. Effectively promote Care Management practices as they relate to the use of software, e.g.,
InterQual, and IT systems, leveraging for information / data collection, analysis and reporting.
6. Monitor effectiveness by analyzing Average Length of Stay, Case Mix Index, avoidable days,
denials, and other key metrics.
7. Reports on regular basis with Chief Financial Officer regarding Care Management
8. Implements and ensures collaborative working relationship with hospital and PHC
leadership, the Utilization Management (UM) team and centralized functions, physicians,
nursing, ancillary services and other key stakeholders.
9. Works closely with UM leadership and Revenue Cycle to ensure issues are addressed in a
timely matter, and that functions & processes align.
10. Oversees monitoring of staff utilization based on workload, skill level, acuity and economic
11. Participates in Director and Leadership activities for hospital and PHC.
12. Actively participates in strategic planning.
13. Ensures a safe work environment for CM staff.
14. Ensures appropriate training and resources are available to all staff within budgetary
constraints, and promotes professional growth of all staff.
15. Ensure that staff are consistently informed of departmental, hospital, PHC and general CM
16. Delegates responsibilities to appropriate personnel and ensures completion in a timely and
17. Notifies and consults with Risk Management as appropriate and per policy.
18. Provides leadership in recruitment and retention activities; performs or participates in screening,
interviewing and selection of employees.
19. Implements Human Resources policies for performance plans, deployment, severance, outplacement,
and other policies that support appropriate utilization of workforce resources.
20. Ensure that personnel and competency files are maintained in accordance with hospital, PHC,
The Joint Commission and industry standards.
21. Performs outreach activities with community based provider practices and agencies to promote
care coordination and support the CM departmental, hospital and PHC goals, as appropriate.
KNOWLEDGE, SKILLS, ABILITIES
• Visionary leader with a systems thinking approach.
• Ability to identify opportunities for improving customer service and building collaborative
relationships to achieve optimal outcomes.
• Ability to work well under pressure and/ in high stress situations.
• Effectively manage time.
• Effective communication.
• Ability to delegate and manage effectively.
• Work under minimal supervision.
• Knowledge of hospital audit and accreditation process by a hospital accreditation organization
such as Det Norske Veritas (DNV) or The Joint Commission.
MINIMUM EDUCATION REQUIRED:
Bachelor’s degree from an accredited school in nursing, social work, healthcare administration or other
MINIMUM EXPERIENCE REQUIRED:
Ten (10) years of clinical and case management or social work experience, and three (3)
years of management experience in the acute setting.
Comprehensive knowledge of the healthcare industry, care coordination, familiarity with
government regulations, healthcare plans and utilization management.
Experience using InterQual or Milliman.
MINIMUM LICENSURE / CERTIFICATION REQUIRED BY LAW:
Licensure appropriate to the discipline.
Unrestricted registered nurse (RN) license, or eligible for RN licensure, in the state of Georgia or current
unrestricted licensed Master Social Worker (LMSW), or licensed Clinical Social Worker (LCSW) or eligible
for licensure, in the state of Georgia required.
Certification in Case or Care Management preferred.
Additional certification or Master’s degree in healthcare administration and / or finance preferred.
At Piedmont Healthcare we embrace diverse ideas, perspectives, and skills to create a collaborative workplace where the best talent wants to succeed. We celebrate differences and recognize that they allow us to care for our community.
Piedmont is a certified Great Place to Work™-- a national designation based on employee feedback about trust, workplace culture and experience. In 2019, Forbes named Piedmont one of Georgia’s 10 best employers and the highest-ranked healthcare provider.