Piedmont Healthcare Corporate - Cartersville, Georgia
Represents the services and leadership of the Information Services Department to the assigned
Piedmont Healthcare System facility or entity. Establishes and maintains effective working relationships
with all levels of facility or entity leadership and staff to carry out the objectives and plans of the IS
department and business facility or entity.
1. Provides consultative, technical and decision making support to leadership regarding information
system projects and operational improvements or initiatives.
a. Prepares, delivers and maintains appropriate documentation and deliverables for projects.
b. Ensures analysis and presentation documents are completed on schedule for various
meetings throughout the project’s cycle.
c. Integrates and interprets internal and external data.
d. Participates in strategic planning, process improvement, proforma development and
e. Works with leadership to reach consensus on appropriate next steps and action plans.
f. Develops and presents summary recommendations that focus on key findings from analysis
and action plans as a result of decision making process.
g. Organizes work and structures analyses to facilitate decision making.
2. Participates in projects and work plans and other essential functions to complete key projects and
achieve key operational metrics.
a. Participation in key areas will include baseline assessments, on-going data
collection/reporting, benchmark research, project timelines, targets/goals, communication
strategies and technical resource for activities related to a clear set of priority initiatives.
b. Understands baseline assumptions.
c. Researches and applies best practice, benchmarks, and performance standards.
d. Monitors internal productivity, financial, and statistical measurements to determine potential
e. Presents findings and summaries to stakeholders and/or incorporates information into
broader improvement efforts and action plans.
f. Ensures effective communication and involvement of all key stakeholders on each project.
3. Provides some project management, on-going support, follow-up analysis and implementation
support for projects with widely varying scope.
a. Participates in the development of project plans, resource demands, and defines roles and
responsibilities of key project participants.
b. Participates in meetings, advises and coaches team leaders.
c. Balances schedules, scope and resources and modifies and re-negotiates with sponsors as
necessary to meet goals.
d. Effectively utilizes and contributes to the ongoing refinement of the project management
e. Monitors activity on projects and facilitates progress as necessary to meet timelines.
f. Engages staff resources appropriately maximizing use of their time and expertise, and
applies project approaches that most effectively utilize organizational resources while
achieving desired outcomes.
4. Presents and communicates in a professional and effective manner.
a. Discerns what information should be treated as confidential.
b. Presents complex issues with simplicity in written and oral presentations, making the
information easy to understand for all audiences.
c. Communicates well with all levels of leadership and staff, as well as physicians.
d. Prepares all deliverables in a clearly written, well-organized, high quality manner.
e. Communicates articulately and concisely in both written and verbal communications.
f. Presents results effectively representing the problems and issues resolved.
g. Utilizes personal power and influence skills appropriately to impact results.
h. Initiates problem resolution and conflict management throughout the project life cycle.
5. Increases the effectiveness of the information systems operations and projects by integrating IS into
the daily facility or entity processes.
a. Negotiates agreements or adjustments as needed with IS divisions to achieve the resolution
of problems encountered.
b. Fulfills the role of a subject matter resource for staff and teams.
c. Monitors key performance indicators and metrics.
6. Other responsibilities as assigned.
KNOWLEDGE, SKILLS, ABILITIES
Knowledge of computers and IS
Skill and ability to handle multiple priorities and deadlines. Project management skills preferred
Skill and ability to create, innovate, collaborate and think critically
Skill, ability and desire to improve customer value and build collegial relationships to achieve
business outcomes; collaborate; and work as a member of a team.
Skill and ability to coach, mentor and empower staff
Ability to handle high-level of stress, changing circumstances, competing priorities and/or deadlines
MINIMUM EDUCATION REQUIRED:
Bachelor’s degree in business administration, computer technology or science, or a closely related field
MINIMUM EXPERIENCE REQUIRED:
Four (4) years of progressively responsible professional work experience providing computer based
software support, project management or closely related work experience is required.
MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:
Experience working in a hospital or healthcare related business preferred.
At Piedmont Healthcare we embrace diverse ideas, perspectives, and skills to create a collaborative workplace where the best talent wants to succeed. We celebrate differences and recognize that they allow us to care for our community.
Piedmont is a certified Great Place to Work™-- a national designation based on employee feedback about trust, workplace culture and experience. In 2019, Forbes named Piedmont one of Georgia’s 10 best employers and the highest-ranked healthcare provider.