Senior Operations Coordinator, Surgical Services

Description:

JOB PURPOSE:

The Senior Operations Coordinator participates in the planning, development and execution of long-range
performance improvement projects based on PHI Piedmont Heart Institute or PAH Surgical Services priorities.
This position will support and manage value-added relationships and key milestones throughout the operational
project(s). This position will be responsible for assembling, summarizing and presenting advanced data covering
quality analysis, work flow analysis, business decisions, productivity measures, and financial measures for all
projects; training and assisting managers to develop skills on available systems; and managing projects and
special assignments to improve the quality and productivity of the division.

MINIMUM EDUCATION REQUIRED:
Bachelors Degree in Finance, Engineering, Business, or a related field from an accredited college or university
required.

MINIMUM EXPERIENCE REQUIRED:
Three (3) years of professional work experience preferably in Healthcare with an emphasis in analytics and
reporting.

MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:
None.

ADDITIONAL QUALIFICATIONS:
Maintains an in-depth knowledge of clinical operations and management systems which may include, but are not
limited to, Registration and Charge Posting, Billing Claims, Unbilled Charges, Audit Functions, Inpatient Billing,
Outpatient Billing, Credentialing, Physician and Patient Scheduling, and Hospital processes. Experience working
on projects utilizing best-practices and knowledge of internal business issues. Must possess superior
interpersonal and communication skills, demonstrated multi-tasking skills and the ability to work on large teams.
Advanced skills with Microsoft Excel. Possess skills in developing complex quantitative data analysis across
multiple reporting systems. Requires individual to be detail-oriented, working with minimal guidance; self-starting
and team-orientated, with the ability to learn quickly.

KEY RESPONSIBILITIES:
1. Leads projects that provide operational improvement within various areas of the healthcare system, inclusive of
all PHC entities and affiliates, which may include human resources, operations, planning, marketing, financial,
administrative practice, policy implementation, managed care, strategy, information system, etc.
a. Compiles/Collects necessary data/information from the proper department for assigned projects.
b. Interviews and meets with necessary department representatives and staff as needed.
c. Analyses data for assigned projects, turning it into information.
2. Executes related process and strategy improvements including process transformation, business integration,
improved operational performance, and organizational realignment in a highly engineered healthcare
environment
a. Supports colleagues with less experience and acts as key team member in projects and support progress
against project milestones to help ensure timely delivery of project deliverables.
b. Provides proactive support, guidance, and subject matter expertise to assist business and clinical clients and
/or partners to solve problems
c. Influences project decisions including: work plan and timeline, project management, resource allocation and
education requirements
d. Establishes value propositions that tie financial metrics and data of focus areas directly to operations business
improvement
e. Supervises others when necessary on projects and tasks.
3. Leads business transformation activities and projects which may include the development of requirements
definitions, solution design details, functional / technical specification development, test management strategy
and oversight, risk management, metrics development, and training development and facilitation.
a. Moderates and leads workgroups to develop policy and procedures to optimize operational effectiveness.
b. Creates and delivers high level presentations to support findings and conclusions.
c. Develops proper communication (including preparation of written communication to employees and to external
sources), development and delivery of training programs, and establishing effective project governance.
d. Develops future state training documentation and curriculum.

KNOWLEDGE, SKILLS, ABILITIES
Skill and ability to communicate effectively both verbally and in-writing.
Skill and ability to handle multiple priorities and deadlines.
Ability to work as a member of a team.
Skill and ability in Microsoft Office applications.

JOB PURPOSE:

The Senior Operations Coordinator participates in the planning, development and execution of long-range
performance improvement projects based on PHI Piedmont Heart Institute or PAH Surgical Services priorities.
This position will support and manage value-added relationships and key milestones throughout the operational
project(s). This position will be responsible for assembling, summarizing and presenting advanced data covering
quality analysis, work flow analysis, business decisions, productivity measures, and financial measures for all
projects; training and assisting managers to develop skills on available systems; and managing projects and
special assignments to improve the quality and productivity of the division.

MINIMUM EDUCATION REQUIRED:
Bachelors Degree in Finance, Engineering, Business, or a related field from an accredited college or university
required.

MINIMUM EXPERIENCE REQUIRED:
Three (3) years of professional work experience preferably in Healthcare with an emphasis in analytics and
reporting.

MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:
None.

ADDITIONAL QUALIFICATIONS:
Maintains an in-depth knowledge of clinical operations and management systems which may include, but are not
limited to, Registration and Charge Posting, Billing Claims, Unbilled Charges, Audit Functions, Inpatient Billing,
Outpatient Billing, Credentialing, Physician and Patient Scheduling, and Hospital processes. Experience working
on projects utilizing best-practices and knowledge of internal business issues. Must possess superior
interpersonal and communication skills, demonstrated multi-tasking skills and the ability to work on large teams.
Advanced skills with Microsoft Excel. Possess skills in developing complex quantitative data analysis across
multiple reporting systems. Requires individual to be detail-oriented, working with minimal guidance; self-starting
and team-orientated, with the ability to learn quickly.

KEY RESPONSIBILITIES:
1. Leads projects that provide operational improvement within various areas of the healthcare system, inclusive of
all PHC entities and affiliates, which may include human resources, operations, planning, marketing, financial,
administrative practice, policy implementation, managed care, strategy, information system, etc.
a. Compiles/Collects necessary data/information from the proper department for assigned projects.
b. Interviews and meets with necessary department representatives and staff as needed.
c. Analyses data for assigned projects, turning it into information.
2. Executes related process and strategy improvements including process transformation, business integration,
improved operational performance, and organizational realignment in a highly engineered healthcare
environment
a. Supports colleagues with less experience and acts as key team member in projects and support progress
against project milestones to help ensure timely delivery of project deliverables.
b. Provides proactive support, guidance, and subject matter expertise to assist business and clinical clients and
/or partners to solve problems
c. Influences project decisions including: work plan and timeline, project management, resource allocation and
education requirements
d. Establishes value propositions that tie financial metrics and data of focus areas directly to operations business
improvement
e. Supervises others when necessary on projects and tasks.
3. Leads business transformation activities and projects which may include the development of requirements
definitions, solution design details, functional / technical specification development, test management strategy
and oversight, risk management, metrics development, and training development and facilitation.
a. Moderates and leads workgroups to develop policy and procedures to optimize operational effectiveness.
b. Creates and delivers high level presentations to support findings and conclusions.
c. Develops proper communication (including preparation of written communication to employees and to external
sources), development and delivery of training programs, and establishing effective project governance.
d. Develops future state training documentation and curriculum.

KNOWLEDGE, SKILLS, ABILITIES
Skill and ability to communicate effectively both verbally and in-writing.
Skill and ability to handle multiple priorities and deadlines.
Ability to work as a member of a team.
Skill and ability in Microsoft Office applications.