Personal Health Assistant

Description:

JOB PURPOSE:
Serves as a patient liaison through the continuum of care and supports patients decision-making
processes as it relates to scheduling, coordinating, navigation and establishing appointments. Supports
same-day or next-day appointment management and appropriate follow-up scheduling. Possesses
strong knowledge of billing and insurance. Monitors patient feedback and assists with patient outreach,
as necessary. Gathers required information for proactive outreach to patients. Routes patients to
complementary support services, as needed. Provides education and outreach services that promote
the patient-centered care model. Educates patients about system technology and assists with all patient
interactions to ensure a fluid and positive experience.

KEY RESPONSIBILITIES:
1. Coordinates patient care across the care continuum, being a liaison between patients and
Piedmont Healthcare. Collects, organizes, manages, and analyzes pertinent patient information
for coordination of patient care.
2. Serve as patients central point of contact for any inbound questions or request from Piedmont
Concierge Services members.
a. Accepts and returns calls and/or e-mails from patients regarding coordination of
appointments, follow-ups, future and past appointments, and any questions may have
b. Assists in coordination and scheduling appointments, and giving reminder calls.
JOB TITLE: Personal Health Assistant JOB CODE: A05468
DEPARTMENT: Piedmont Concierge Support CREATED: January 2023
ENTITY: Physician Enterprise MODIFIED:
c. Conducts pre-visit chart review of patients including identification of all needed
preventive health maintenance for proactive outreach, and opportunities for patients
for future appointments
d. Proactively acts as a patient advocate, responding to and working to resolve patient
concerns
e. Provides appropriate patient education throughout care process
f. Links patients with complementary services
g. Communicates appropriately with physicians and clinical staff when needed
h. Address any other questions or concerns from patients
3. Oversees and ensures success program and management of patient panel
a. Tracks and maintains panel of patients and monitors program performance for
members assigned to Liaison.
b. Assist with overall design of program and addresses areas of opportunity
c. Aids in direction of work with program managers and directors on the development and
further implementation of program
d. Assist in program growth through community outreach
e. Recognizes and seeks opportunities for program improvement based on patients needs
and concerns
f. Maintains contact with program participants and supports additional program
components.

MINIMUM EDUCATION REQUIRED:
Bachelors degree in Business, Healthcare, Information Technology or a related field. In lieu of degree,
five (5) years of relevant work experience will be accepted in addition to the experience requirement.
MINIMUM EXPERIENCE REQUIRED:
Three (3) years of experience in healthcare industry required.
MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:
None.
ADDITIONAL QUALIFICATIONS:
Prior experience or knowledge of Piedmont and Salesforce is preferred.