Principal Trainer, EPIC

Description:

JOB PURPOSE:
The Principal Trainer will be the content expert for their respective application(s). Responsible for mastering both an Epic application and Piedmont-specific workflows. They develop and lead the implementation of the training program and associated training materials for their respective application(s) in coordination with other Principal Trainers for applications that share a portion of the end users workflow. The training program should meet initial and ongoing training needs and support usability (i.e. proficiency) program led by the Director. Training methods may include classroom, web-based learning, remote instruction (e.g. WebEx), one on one coaching, and a variety of written material. Principal Trainers are expected to help match the content, curriculum, and methods to the role and workflow of the user necessary for the most effective training. Principal Trainers are responsible for the quality of the training content and curriculum, staying current with best practices for instruction and use of application(s), participating in go-live events, direct training, and provide user support. User support may include both on-site support and remote support when needed. The Principal Trainer will also be responsible for building, testing, and maintaining the training environment in coordination with the Program Manager, Environments to ensure that the training environments closely match production environment. Principal Trainers are integral members of the application workgroup and are responsible for participating in workflow design and system build in order to gain in-depth knowledge of the system functionality and rationale for the workflow design. This position is responsible for assisting with the development and/or coordination of all application training strategies, training policies and procedures, course content, course scheduling/coordination, course education and certification management of system approved applications. This position is responsible for assisting with the oversight of all training facility management including the construction, technical infrastructure, and all devices used in the delivery of these services. The Principal Trainer is a representative of the Information Services team and is responsible for establishing and maintaining critical business relationships with fellow Piedmont co-workers, physicians and all others who use or interact with the Epic application suite.

KEY RESPONSIBILITIES:
1. Establishes and maintains critical business relationships with Piedmont co-workers, physicians and others who utilize Piedmont approved applications.
2. Obtains and maintains Epic (and other) certifications in assigned application modules.
3. Assists with the development of system-wide application training services policies and procedures.
4. Works with organizational leadership to identify needs and develop specific training programs to meet these needs.
5. Monitors and reviews the progress of end user training by using questionnaires and through discussions with organizational managers and Project Managers.
6. Assist with identification and resolution of specific training problems, either on a one-to-one basis or in groups.
7. Appropriately escalate issues to Manager, Project Director / Senior Leadership as required.
8. Develops and communicates training status reports and other project presentation materials as needed.
9. Assists with the development of project plans and assists with the coordination for the construction of all application training facilities including the implementation of technologies used to provide training services.
10. Develops and coordinates course content required to deliver services.
11. Develops and maintains training plans as required to assist with the implementation of new technologies.
12. Develop training programs to meet usability and ongoing training needs.
13. Assists with the management of staff certifications.
14. Assists with the management of the overall application training schedules for the organization.
15. Assists with product go-lives where necessary.
16. Works with the Corporate Education department to coordinate training activities.
17. Performs other functions as required for position-related activities.

KNOWLEDGE, SKILLS, ABILITIES
Possess qualities consistent with creativity, innovation, collaboration and critical thinking.
Working knowledge of core Microsoft business products.
Ability to perform under stressful and changing circumstances and deadlines.
Skill and ability to communicate effectively both verbally and in-writing.
Skill and ability to handle multiple priorities and deadlines.
Ability to work as a member of a team.
#LI-POST #GD

MINIMUM EDUCATION REQUIRED:
Bachelors degree in business administration, computer technology or science, or a closely related field is required.
In lieu of degree, four (4) years of relevant work experience will be accepted in addition to the experience requirement.

MINIMUM EXPERIENCE REQUIRED:
Three (3) years of progressively responsible professional work experience providing computer based software training, support, project management or a closely related field is required.
(If no degree, a total of seven (7) years of experience is required.).

MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:
None.

ADDITIONAL QUALIFICATIONS:
This position requires that the appropriate Epic certification be successfully obtained for a specific area of assigned responsibility within the first 90 days of employment.
Requires the ability to travel on an overnight basis to provide training or to support go-live events in both the acute care and ambulatory environments.
Desire to improve customer value and building collegial relationships to achieve outcomes.