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Director - Patient Experience & Relations Volunteer

Overview:

Performs executive leader coaching to drive Operational Excellence. Actively assists departments of the Piedmont Healthcare System to achieve the goals of the System. Facilitates and implements prescriptive tactics and tools to drive better leader performance and decrease leadership variance. Establishes and maintains working relationships with employees at all levels of the organization. Prepares and presents oral and written reports concerning the progress of the organization in meeting its goals. Oversees the activities of Volunteer Services in the pursuit of goals and objectives.

Responsibilities:

Performs executive leader coaching to drive Operational Excellence. Actively assists departments of the Piedmont Healthcare System to achieve the goals of the System. Facilitates and implements prescriptive tactics and tools to drive better leader performance and decrease leadership variance. Establishes and maintains working relationships with employees at all levels of the organization. Prepares and presents oral and written reports concerning the progress of the organization in meeting its goals. Oversees the activities of Volunteer Services in the pursuit of goals and objectives.

Qualifications:

Education

• Bachelor's Degree Required

Work Experience

• 5 years of progressively responsible professional work experience in leading and participating in customer service improvement programs, coaching efforts, and programs, or a closely related field, in a healthcare setting Required

Licenses and Certifications

• None Required
• Certified Executive coaching Preferred

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