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Patient Experience Coordinator, Days

Overview:

Ensuring response to patients', family members', and visitors' requests, complaints, and concerns. Providing a specific channel for patients and families to obtain information, general assistance, complaint resolution, and referrals to appropriate resources. Facilitating problem resolution. Leading activities of patient representatives and providing the director with administrative support.

Responsibilities:

Ensuring response to patients', family members', and visitors' requests, complaints, and concerns. Providing a specific channel for patients and families to obtain information, general assistance, complaint resolution, and referrals to appropriate resources. Facilitating problem resolution. Leading activities of patient representatives and providing the director with administrative support.

Qualifications:

Education

• H.S. Diploma or General Education Degree (GED) Required or
• Four (4) years of additional related work experience can be substituted for HS Diploma or GED requirement. Required
• Bachelor's Degree with an emphasis in social and behavior science or public relations-related field Preferred

Work Experience

• 1 year hospital experience in a position requiring interaction with multiple departments. Required or
• 4 years additional related work experience can be substituted for degree requirement (5 years total). Required
• Patient Representative experience Preferred

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