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Patient Experience Rep, Evening

Overview:

Monday - Friday

Hours either 3p-11:30p or 1p-9:30p

Experience the advantages of real career change

​​​Join Piedmont to move your career in the right direction. Stay for the diverse teams you'll love, a shared purpose, and schedule flexibility that frees you to live for what matters both in and outside of work. You'll feel valued, motivated to be your best, and recognized for your contributions to exceptional patient outcomes. Piedmont leaders are in your corner, invested in your success. Our wellness programs and comprehensive total benefits and rewards meet your needs today and help you plan for the future.

Responsibilities: Serves as a liaison between the organization, patients, and patients' relatives. Responsible for communicating the patient's problems, questions, complaints, and concerns to the appropriate staff members. Provides a specific channel for patients and families to obtain information, general assistance, complaint resolution and referrals to appropriate resources. Qualifications: Education

• H.S. Diploma or General Education Degree (GED) Required
• Associate's Degree with an emphasis in Social and Behavioral Science or Public Relations related field Preferred

• 1 year of experience in customer service, preferably in a healthcare environment Required
• Experience working with complex customer service situations Preferred

• None Required

Business Unit : Company Name: Piedmont Augusta Hospital