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Patient Experience Rep

Overview:

Experience the advantages of real career change

Join Piedmont to move your career in the right direction. Stay for the diverse teams youll love, a shared purpose, and schedule flexibility that frees you to live for what matters both in and outside of work. Youll feel valued, motivated to be your best, and recognized for your contributions to exceptionalpatientoutcomes. Piedmont leaders arein your corner, invested inyour success. Our wellness programs and comprehensive total benefits and rewards meet your needstoday andhelp youplan for the future.

Responsibilities: Serves as a liaison between the organization, patients, and patients' relatives. Responsible for communicating the patient's problems, questions, complaints, and concerns to the appropriate staff members. Provides a specific channel for patients and families to obtain information, general assistance, complaint resolution and referrals to appropriate resources. Qualifications: Education

• H.S. Diploma or General Education Degree (GED) Required
• Associates Degree with an emphasis in Social and Behavioral Science or Public Relations related field Preferred

Work Experience

• 1 year of experience in customer service, preferably in a healthcare environment Required
• Experience working with complex customer service situations Preferred

Licenses and Certifications

• None Required

Business Unit : Company Name: Piedmont Athens Regional Hospital