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Patient Experience Rep

Overview:

Join Piedmont to move your career in the right direction. Stay for the diverse teams youll love, a shared purpose, and schedule flexibility that frees you to live for what matters both in and outside of work. Youll feel valued, motivated to be your best, and recognized for your contributions to exceptional patient outcomes. Piedmont leaders are in your corner, invested in your success. Our wellness programs and comprehensive total benefits and rewards meet your needs today and help you plan for the future.

Responsibilities:

Serves as a liaison between the organization, patients, and patients' relatives. Responsible for communicating the patient's problems, questions, complaints, and concerns to the appropriate staff members. Provides a specific channel for patients and families to obtain information, general assistance, complaint resolution and referrals to appropriate resources.

Qualifications:

MINIMUM EDUCATION REQUIRED:
H.S. Diploma or General Education Degree (GED) is required

MINIMUM EXPERIENCE REQUIRED:

1 yearof experience in customer service, preferably in a healthcare environment is required. Experience working with complex customer service situations is preferred

MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:
None

ADDITIONAL

Qualifications:

None.

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