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Patient Experience Rep

Overview:

Piedmont Macon North Hospital is a 103-bed non-profit hospital serving northside Macon and Middle Georgia. We offer expertise in a variety of specialties, including bariatric surgery, orthopedic care, spine care and gastric reflux disease. Established in 1984 by Charter Medical Corporation as Charter Northside Hospital, Piedmont Macon North became part of Piedmont Healthcare on August 1, 2021 expanding quality health services to our community.

Serves as a liaison between the organization, patients, and patients' relatives. Responsible for communicating the patient's problems, questions, complaints, and concerns to the appropriate staff members. Provides a specific channel for patients and families to obtain information, general assistance, complaint resolution and referrals to appropriate resources. Provides confidential support, investigates problems, and helps navigate the healthcare system.

Education

• H.S. Diploma or General Education Degree (GED) Required
• Associates Degree with an emphasis in Social and Behavioral Science or Public Relations related field Preferred

Work Experience

• 1 year of experience in customer service, preferably in a healthcare environment Required
• Experience working with complex customer service situations Preferred

Licenses and Certifications

• None Required