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Patient Experience Rep

Overview:

Piedmont Macon Medical Center is a 310-bed facility providing compassionate, patient-centered care across a wide range of specialties, including:

• 24-hour emergency room
• Inpatient and same-day surgery, including innovative robotic surgical procedures
• Spine care and surgery
• Rehabilitation programs
• Behavioral health and substance abuse care
• An advanced cardiac center offering noninvasive heart procedures and open-heart surgery
• Cancer care and survivorship programs
• Robotic surgery procedures
• A birthing center for labor and delivery with access to a Level III Neonatal Intensive Care Unit

Serves as a liaison between the organization, patients, and patients' relatives. Responsible for communicating the patient's problems, questions, complaints, and concerns to the appropriate staff members. Provides a specific channel for patients and families to obtain information, general assistance, complaint resolution and referrals to appropriate resources.

Education

• H.S. Diploma or General Education Degree (GED) Required
• Associates Degree with an emphasis in Social and Behavioral Science or Public Relations related field Preferred

Work Experience

• 1 year of experience in customer service, preferably in a healthcare environment Required
• Experience working with complex customer service situations Preferred

Licenses and Certifications

• None Required